We offer a range of shipping options to suit your needs, including standard and express shipping. You can choose your preferred method at checkout.

Domestic Shipping (Australia)

• Standard shipping: 2-8 business days — $13 AUD (or free over $150)
• Express shipping: 1-2 business days — $20 AUD

International Shipping We ship worldwide. Estimated delivery times and rates are calculated at checkout.

• United States: 5-8 business days - $20 USD (or free over $150)
• United Kingdom: 5-8 business days - $20 GBP (or free over $150)
• New Zealand: 5-8 business days - $20 NZD (or free over $150)
• Rest of world: 5-8 business days - rates calculated at checkout

Yes, we ship worldwide! No matter where you are, you can join the Cardigang and start crafting your own cosy creations.

We encourage you to look into your local regulations regarding customs and duties fees prior to placing your order. Cardigang do not take responsibility for covering the costs of these fees. 

AUS, NZ, USA and UK: We offer free standard shipping on orders over $150.

Shipping costs vary based on your location and the shipping method you choose. You can see the exact shipping cost at checkout before you complete your purchase.

Domestic Shipping (Australia)

• Standard shipping: 2-8 business days — $13 AUD (or free over $150)
• Express shipping: 1-2 business days — $20 AUD

International Shipping We ship worldwide. Estimated delivery times and rates are calculated at checkout.

• United States: 5-8 business days - $20 USD (or free over $150)
• United Kingdom: 5-8 business days - $20 GBP (or free over $150)
• New Zealand: 5-8 business days - $20 NZD (or free over $150)
• Rest of world: 5-8 business days - rates calculated at checkout

We ship from our Melbourne warehouse using Australia Post and Couriers Please for standard delivery, and DHL Express for fast international shipping.

All orders are processed within 2–3 business days of being placed — during sale periods, please allow up to 7 business days.

Delivery times depend on your location and the shipping method selected.

Once your order is dispatched you'll receive an email with tracking details.

Your pre-order will be dispatched during the shipping window shown on the product page and at checkout.

If you’ve grabbed in-stock goodies too, they’ll hang tight and ship together with your pre-order.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

We process orders quickly, but if you need to make a change or cancel your order, please contact us as soon as possible at hello@cardigang.com.au. We’ll do our best to accommodate your request.

International orders may be subject to customs duties and import taxes upon arrival.

• United States & United Kingdom: No surprises at your door. For US and UK orders, applicable duties and taxes are calculated and collected at checkout — we handle payment on your behalf so there's nothing to pay on delivery.
• New Zealand: Deliveries to New Zealand over NZ$1,000 may be subject to import duty and GST, which are charged by New Zealand customs and must be paid by the recipient.
• Rest of world: Orders shipped to all other international destinations may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs authority if you're unsure what may apply.

Orders that are refused at delivery or not released from customs will have any duties, taxes, and return shipping costs deducted from the refund amount.

Every now and then our online shelves get a little out of sync with what’s actually in the warehouse. If this happens and something in your order isn’t available, we’ll slide into your inbox quick-smart with the option to swap it for something equally fabulous or grab a full refund.

We want you to love your Cardigang kit. If you’re not completely satisfied, you can return your kit within 30 days for a full refund, provided it’s unused and in its original packaging. We do not refund initial shipping charges for return items.

Return shipping costs are the responsibility of the customer unless the item is defective or we made a mistake with your order. In those cases, we’ll cover the return shipping costs.

To start a return, please contact us at hello@cardigang.com.au with your order number and the reason for your return. We’ll provide you with instructions on how to send your item back.

Return shipping costs are the responsibility of the customer unless the item is defective or we made a mistake with your order. In those cases, we’ll cover the return shipping costs.

Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days. You’ll receive an email confirmation once your refund has been issued.

Absolutely! If you’d like to exchange your order please email us at hello@cardigang.com.au

Return shipping costs are the responsibility of the customer, Cardigang will deliver the exchanged goods with complimentary shipping.

Unfortunately free exchanges are not possible for shipping addresses outside of Australia. However, our customer service team is here to help make sure you've chosen the right product, simply email any enquiries through to hello@cardigang.com.au

If your order arrives damaged or defective, please contact us immediately at hello@cardigang.com.au with photos of the issue. We’ll make it right by sending you a replacement or issuing a refund.