All standard domestic orders are shipped via our delivery partner Australia Post who operate Monday - Friday.
We do our best to dispatch all orders within 2 business days.
Once your order has been dispatched, you will receive a shipping confirmation email that includes information to track your parcel. Please allow 24 hours from the dispatch date for the tracking service to work.
Express shipping is available for a flat rate of $15AUD. Express orders placed before 11am AEST will be dispatched the same day.
Express Shipping can take up to 1-2 business days* with Australian Metro Areas, and 2-4 business days within Australian Rural Areas.
Standard shipping is complimentary for all Cardigang orders over $180AUD. Standard post can take up to 4-5 business days* within Metro Australian Areas and 6-10* business days within Rural Australian Areas.
We ship worldwide.
Orders sent via Australia Post Express can take up to 10+ days to be delivered due to the current pandemic* restrictions.
We offer free shipping to USA on all orders over $180USD.
We offer free shipping to NZ for orders over $180NZD.
For all other international orders, price is subject to your postcode and is calculated at checkout.
CUSTOMS & DUTIES FEES
We encourage you to look into your local regulations regarding customs and duties fees prior to placing your order. Cardigang do not take responsibility for covering the costs of these fees.
We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us.
We can either exchange or give you a refund by the same method you used to pay.
Please note that all items must been in the same condition as received in order to be eligible for a refund. This means that yarn cannot be knitted or unspun.
It is the customer's responsibilty to cover the cost of sending their order back to Cardigang.
Sale items cannot be returned for a refund.