Frequently asked questions


Yes, you’ll see that the needles or hook needed for that kit comes pre-selected as part of the kit inclusions.

As long as you keep them ticked, you'll get the needles or hook included, but if you un-tick the option then we won’t pack them in your kit - we’ve made them optional because some people already have the tools they need and don’t want more sent out. 

Yes, we are! 💪 Over 11,000 people have learned to knit or crochet with our kits because we make learning super easy! Your pattern comes with links to handy videos to show you each technique you'll need to learn, plus we’ve included pictures and more detailed instructions online.

Like learning anything new, there will be a bit of a learning curve but once you get it, you'll be knitting or crocheting to the moon and back 🌝! 

Total Beginner - Experience: none at all.

These kits are perfect for anyone who's learning for the first time or wants a simple project. They all only use a few techniques and are easy to master. 

Easy - Experience: maybe you've knitted a scarf before... or something just as simple.

These kits are a little more spicy and you'll learn a few more techniques than Total Beginner kits.

Intermediate - Experience: already knitted a few jumpers or similar before and ready for a new challenge.

These ones are our most complex styles, and while still relatively easy, they are best suited to someone who's got the basics down pat. 

This is perfectly normal! When you’re learning something new there’s bound to be some speed bumps. But we promise, once you get it, you won't look back! 

If you get stuck and need some help, you can book a 1:1 video call with us and we can provide some personalised support. 

Before you start, you should make sure your tension (how tightly or loosely your knitting is) is spot on. We knit a “tension swatch” to make sure the tension is juuuust right. It's a bit like goldilocks, if the tension is too tight, your piece will be too small, and if it's too loose it may not hold its shape and might be too big. 

The best way to tell if you're knitting too tightly is if your stitches don't move easily along your needle.

Yes! Your kit comes with enough yarn to make the selected size. You’ll have enough yarn to do some practising with before you start but try not to waste any or you might run a little short. If you have run out of yarn, just send us an email to hello@cardigang.com.au and we can hook you up! 

We don't currently sell the patterns separately, but if that changes in the future we will be sure to let our community know via our email list and Instagram

You can take some comfort in knowing that picking your colours is the hardest part! 🌈 If you’d like to change your colours after your order has been shipped just email us at hello@cardigang.com.au and we can arrange an exchange.


We use standard Australian sizing for our knitting and crochet kits.

Most of our knit kits are available in sizes 6 to 24, and we're working hard to extend the sizing for all of our kits.

We use standard Australian Women’s sizing. Our patterns come with the finished measurements (measured width by length) for each size included.

If you’re unsure of your size, you can measure against a favourite item at home and then match your size to the measurements provided. 

You might want to make your masterpiece a little longer or shorter. If you’re confident in reading the pattern then simple modifications are easy to do. If you want to make the piece a little longer you’ll need to add additional yarn to your order.

Use the gauge (in your pattern) to determine how many rows and stitches are in a 10cmx10cm block. From there, you can work out how many extra rows or stitches you need to add and then adjust the pattern accordingly. 


Our Merino is certified 100% Australian merino wool by both the Australian Wool Testing Authority and the International Wool Testing Authority and is from non-mulesed sheep.

Every batch of yarn dyed at the same time is classified as belonging to the same dye lot. It’s normal to see some variance in the same colour across dye lots so if you’re wanting to match a colour to a previous order it’s a good idea to send us a sample of the yarn so we can match the dye lot for you.

Before you start knitting it’s also a good idea to double-check that your balls of the same colour all match and if there are any issues just sing out. 

Our chunky merino is single-ply but it’s a roving super chunky weight yarn. We knit it on 10-15mm needles or an 8-10mm crochet hook. It’s the equivalent of an 18-20 ply yarn. 

You’ve invested your time and love into your beautiful knit, so make sure you take care of that baby!

Handmade knits need hand washing in cool water with a wool detergent (Hint: putting it in the machine on a hand wash is not technically handwashing – sorry!).

Try not to wash your masterpiece too often, if it gets a bit stinky consider airing it out. 

Yes, you can buy our yarn by the ball via the Yarn page.


All orders are packed and shipped within 2 business days. 

All standard and express domestic orders are shipped via our delivery partner Australia Post. Standard shipments take 2 -5 business days for delivery and Express is delivered the next business day for metro orders. 

International orders are sent via Australia Post. US and NZ are sent via their express service and will arrive within 5 to 8 business days. 

Once your order has been dispatched, you will receive a shipping confirmation email that includes information to track your parcel. 

Our knit and crochet kits have a 30-day return policy for exchange or refund, you'll just need to cover the cost of the shipping and ensure your kit is unused. 


Oh woolly-gosh! Our merino is super-duper fine and so needs to be treated with care or it might break or pull apart. It’s also important that you’re placing the right amount of tension on the yarn as you knit. Not too hard but not too loose either.

Being a natural fibre, we do see natural variances across balls and while we do quality check each ball before it leaves our warehouse on the rare occasion a slightly unwound ball can slip through the cracks. If you come across a particularly delicate patch, we suggest you just unwind the wool about 50cm (or just past that section) and start again with that piece.

If you’ve got more of a concern with the quality of your wool, just email us at hello@cardigang.com.au and we can sort it out for you! 

Don't panic! This happens all the time, even to experienced knitters.

A stitch can get dropped either in the middle of a row or at the end and it can work its way down through multiple rows. You can spot a dropped stitch because it looks like a ladder run has its way down your work.

A dropped stitch is easily fixed! When you look at your work, the dropped stitch will be hanging out at the bottom of that ladder. To fix it, you'll grab the lost stitch (the bit sticking out) and pull it back up the ladder rungs, recreating a stitch at each rung, or each row.

Keep an eye out for a trouble-shooting video coming soon 👀

Oh stick! It's common for new knitters to accidentally add stitches to their needles by mistake. A stitch can be added if you're not moving your knitted stitch from the left needle to the right after it's knitted and so you knit the stitch twice.

It can also happen if you bring your yarn to the front of the work (as opposed to keeping it in the back) and then when you knit the next stitch, the working yarn goes over your needle creating an extra loop that you knit.

For beginners, it's a good idea to count your stitches every few rows to make sure you're not adding any rogue stitches.

Keep an eye out for a trouble-shooting video coming soon 👀

Sometimes two different pieces of yarn need to be joined together to make our wool balls long enough.

When you find a knot, that’s what you’ve stumbled upon! It’s a normal part of the spinning process and you can just knit through it.